Overseas Adventure Travel Reviews
Overseas Adventure Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 24 customer reviews; consumers mostly dissatisfied. 67% would likely recommend Overseas Adventure Travel.
Key Takeaways for Future Customers
- Read Overseas Adventure Travel reviews and policies carefully before booking.
- Expect small group trips and a medium price level.
- Document communications; consider travel insurance for refunds.
Negative Feedback / Risk Areas
- Widespread customer complaints about poor customer service and slow responses.
- Frequent refund delays and problematic refund handling.
- Booking and flight errors, miscommunication, and rigid cancellation policies.
Positive Feedback
Reviewers value small groups, number of destinations, and generally decent trips when logistics go smoothly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 24 customer reviews; consumers mostly dissatisfied. 67% would likely recommend Overseas Adventure Travel.
Key Takeaways for Future Customers
- Read Overseas Adventure Travel reviews and policies carefully before booking.
- Expect small group trips and a medium price level.
- Document communications; consider travel insurance for refunds.
Negative Feedback / Risk Areas
- Widespread customer complaints about poor customer service and slow responses.
- Frequent refund delays and problematic refund handling.
- Booking and flight errors, miscommunication, and rigid cancellation policies.
Positive Feedback
Reviewers value small groups, number of destinations, and generally decent trips when logistics go smoothly.
Oxnard, California
To complain
You have cost me money because you gave me the wrong information and you dont seem to care as you have never followed up
User's recommendation: Be careful
Oxnard, California
To complain
I already told you in great detail what happened I must of spent half an hour explaining It had cost me money
User's recommendation: Give the correct date when the tour starts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Outrageously bad customer service
- - They booked my flights in business class with a 12-hour return layover.
- - I was treated poorly, arrogantly and dismissively with no help; avoid OATS.
They booked my flights, business class, and with a 12-hour airport wait between flights for the return home. I tried to get one of their internal travel experts to work with me to fix this and was treated poorly, arrogantly, dismissively, and was unwilling to help work this out.
Absolutely stay away from OATS. They are poorly organized and not customer-friendly.
Not the group you want to deal with. Really extraordinary in their disregard for service.
- Absolutely worst customer service i have ever seen
Preferred solution: Change flight reservations
User's recommendation: STAY AWAY FTOM OATS. LOOK ELSEWHERE
Very bad customer service.
- - Canceled trip due to a family emergency; sought cancellation confirmation, not a refund.
- - Cancellation was not acknowledged; a call was required.
Had to cancel trip due to a serious family emergency, was not asking for money back but a confirmation of trip being canceled. They would not acknowledge it even though I sent it in writing they wanted a phone call.
I was dealing with the urgent family situation and could not call. When I was able to call and talk to them they would only issue an official cancellation dated that day -15 days after my trip ended and 29 days after I first contacted them by email. Again I was not looking for anything except documentation to submit to my Insurance company, various other issues were never corrected either and my original trip documents were sent to an address in Utah even though my address is in Ca,
When I called them a few weeks later to get them to correct my account number on the canceled invoice to match my original invoice -they refused and said it would be enough for the insurance.
The existence of two different account numbers for me has been known to the company for months and I tried many times to get resolved. I could go on and on.
User's recommendation: Be very careful when booking. If something goes wrong you won’t get any help from them.
Screwed up flights with a sold out 8 hour flight.
- - Flight changed; OAT couldn't provide a hotel.
- - Rescheduled seats weren't reserved; we sat apart.
- - OAT offered minimal help and blamed me.
Flight was changed when OAT could not provide me with a hotel room in the same hotel. When they rescheduled they did not reserve a seat.
We did not get seats together on a sold out flight. On the flight home Delta changed the flight and on reschedule again our seats had been assigned but were not assigned on the new flight. OAT offered minimal help, and tried to blame me for their miss. Be vigilant with your flights to save from stress you do not need when traveling.
I have traveled with them prior with no problems. Will probably look elsewhere.
User's recommendation: Their the professionals but not same as before Pandemic.
I had a similar problem! OAT is terrible!
New traveler catalog
The reviewer tried to contact the company before posting this review.
- - I ordered a catalog for friends who never traveled with OAT.
- - I received a catalog, but Washington friends did not; a rep said one would be sent.
I ordered a catalog online for friends who have never traveled with OAT. I received a catalog but my friends who live in Washington state did not.
OAT Rep said she would be sure one will be sent out to them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Stay away from OATS!
- - I will never do business with OATS again.
- - They ripped me off and refused a refund for a cancelled trip.
- - They told me to drop dead.
To the owners of OATS and to potential customers.
I will never do business with OATS again.
They ripped me off, and when I asked for a refund for a cancelled trip, they basically told me to drop dead.
Do business with OATS at your own risk.
I will sue OATS and file complaints with several regulatory authorities.
- Not honest & not honorable & they ripped me off
Preferred solution: Full refund
User's recommendation: OATS- Winner of the worst travel agency 2025 !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation: 357****, Customer #: 330****
The reviewer tried to contact the company before posting this review.
- - Updated itinerary: Jan 20 AVL-CLT AA5567; CLT-LHR AA730 (upgrade paid); Jan 21 LHR-CAI BA400; Feb 7 CAI-LHR BA403; LHR-DFW AA21; DFW-AVL AA4260.
I see better flights now available for our trip and would like to update our flight arrangements to the following:
Jan. 20, 2026: AVL to CLT, AA# 5567.
CLT to LHR, AA# 730,
Jan 21, 2026: LHR to CAI, BA#400
Feb 7, 2026: CAI to LHR, BA#403.
LHR to DFW, AA21. DFW to AVL, AA#4260.
We paid for upgraded seating on the portion of the flight from CLT to LHR on Jan, 20.
Please confirn these changes in flights for our trip,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t do business with OATS
- - Booked 10 months ahead; told a full refund if cancelled 3 months ahead.
- - Cancelled 7 months in advance; refund not received; do not trust OATS.
I have communicated with OATS/GrandCircle many times.I asked them to call me to discuss the dispute I have with them.They have not called me.They were in a big rush to receive payment and sign me up for a trip.However, when I ran into a problem and cancelled my trip 11 months before departure, I am being given the bums rush.Based on my recent experience, I will never do business with OATS again.
I have found this company to be dishonest in their dealings.
I booked a trip 10 months in advance.
I was told if I cancelled 3 months in advance I would receive a full refund.
I cancelled my trip 7 months in advance and I was told I will not receive the refund I requested,
Dont believe anything OATS tells you.
Do business with reputable travel companies, not OATS.
- Not honest
Preferred solution: Full refund
User's recommendation: Never do business with OATS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Being ripped off by OATS
The reviewer tried to contact the company before posting this review.
- - Cancelled trip 11 months before departure.
- - Refund pending; plan: address fraud with 300 lawyers and discuss OATS; public posts.
OATS should be avoided.I have had nothing but aggravation with this travel service.They are not honorable, they are cheats.They owe me $.I will sue OATS in the next couple of weeks.I am confident my lawsuit will be successful and will be published.
To OATS/ Grand Circle/ Harriett Lewis/ Estate of Alan Lewis
I cancelled a trip 11 months prior to departure.
I am being jerked around about a refund request.
Call me to discuss if you so desire,
I have a plan of action I will take if my matter is not resolved.
One part of my plan:
I will be giving a speech to 300 lawyers, topic: how to deal with companies that engage in fraud.
My situation with OATS will be discussed.
I will be asking the participants to post on public websites their thoughts about my complaint.
Thanks,
Jeffrey Freedman
- Selling is there strong point
- Great at selling trips sell sell sell and push upgrades
- Failure to resolve complaints
- Fraudulent conduct
- Not honorable
Preferred solution: Full refund
User's recommendation: Do business with OATS/GrandCircle at your peril. I have not found them honorable to do business with.
Meridian, Idaho
Deceptive cancellation offer, refund not yet received
- - Refunds under Cancel for Any Reason may be vouchers.
- - 90% refund delayed past 30 days; 10% voucher not received; Tripmate hard to deal with.
Beware OAT's "Cancel for Any Reason" insurance. It does not mean "Refund for Any Reason".
If you don't have the correct reason, your refund is in the form of vouchers for future travel within the next 12 months, which can be completely useless if you're not able to travel again within 12 months.
Fortunately, I canceled in time to get a 90% refund, which I was told I would receive in 30 days.
It's now Day 32, and the refund hasn't been received. I called on Day 31, and they said they would expedite it, but no sign of it yet.
Also, the 10% refund I was supposed to get in the form of a voucher has not yet materialized either, and Tripmate is hard to deal with.
User's recommendation: Beware the "Cancel for Any Reason" policy!
Schenectady, New York
Scammed me out of 2/3rds of my money.
- - Info is withheld unless asked.
- - I bought Plan A and Plan B; Plan A has a cancel-for-any-reason waiver.
- - I canceled after selling; no money was paid.
With this organization a person only finds out certain details by asking the right questions. Much of the information is with held unless the customer inquires.
I bought the Plan A and Plan B insurance. Plan A includes a waiver for "cancel for any reason".
I sold my house and had to cancel. No money forthcoming.
User's recommendation: Do Not book.Ever!!!
Manhattan, New York
Information about trip to Puglia and Sucily
- - James Hunt provided travel info and a thorough booklet via email; Irene Glassberg received it because her passport expires a month after our trip.
James Hunt gave me all the information on needed. What to make copies of and carry with me before I travel, money, tipping-and e-mailed me a very thorough booklet.
Irene Glassberg received the information because her Passport will expire a month after we return from our trip.
Travel Agencies Expert Talks
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Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor company mistakes
- - They booked me on British Air instead of American Airlines.
- - I canceled six future trips because the 90-day rule caused more cancellations.
Book to trip with overseas adventure Time 10 months ago England Scotland and wales. The airline Park came through I specifically said I wanted American airlines when I booked it today when I looked and I tried to get on the website I called overseas adventure the first person quit speak English the next one wasn't much better finally they told me they had booked me on British Air and since it's now 90 days unless I would have to pay the difference on their mistake I proceeded to cancel two more trips overseas adventure so this year I have canceled six trips in the future with them.
After 2025 I doubt if I'll be taking any more trips with them. They never admit to a mistake they never do a financial compensation they're rude and obnoxious and all they say is they're sorry I've worked too hard in my life for my money to be spent with people that are ungracious I'm knowledgeable and rude
- Poorly trained customer service in their office
Preferred solution: Apology
User's recommendation: Take Gate 1 or Globus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheated for time and money.
- - Worst tour ever; waste of time and money; 15 of 30 days were driving or freetime, meals limited.
- - Outback tents had no power; bathrooms were far.
I am currently on the OAT AUSTRALIA & NEW ZEALAND 30-DAY TOUR. A complete waste of my time and money.
This is my 18th tour with OAT. WORST tour ever. If I could change my airfare I would fly home early.
Out of 30 days, 15 days are driving, flying and freetime. The meals are limited if you can eat them.
Drinks are not included. I bought my own food so I can keep myself healthy.
In the Outback the tents had no electricity. The bathroom facilities were unacceptable. The bathrooms were a football field distance from the tents.
To use the facilities at night there were no escorts to protect us from wild animals and snakes. Breakfast was bread and coffee. Our group of 16 were cramped in an all-terrain vehicle 11 hours for an 8 hour overnight stay.
I spent $12,000.00+ to be on this tour. Not to mention the time and effort it took to get here.
I am losing time and income from my business, paying a petsitter $40.00 a day, and paid $220.00 for long-term parking.
The highlights of the tour are optional tours at a cost of 1,000+ The optional tours are not worth the money so I sit in my hotel room.
Now, the tour guide's daughter has joined our group in Queenstown for 4 days to celebrate her 21st birthday. I never agreed to that. I was told. So happy birthday because I'm paying for that.
I have contacted OAT customer support with no response to date.
I have one more tour with OAT in November. That tour will determine if I travel with OAT in the future.
Preferred solution: Price reduction
Stockton, California
You're Fired Overseas Adventure Travel
- - OAT offered a $500 goodwill certificate after issues.
- - After 19 tours, I am leaving.
- - Marcy in Quality Control couldn't guarantee an experienced guide.
After trying to resolve issues regarding my Australia & New Zealand tour, OAT threw a $500 goodwill certificate my way to make me go away. So I am.
After 19 tours, I'm taking my business elsewhere.
Marcy from OAT's Quality Control Department could not guarantee an "experienced tour guide" on any of the tours. Blaming personnel problems on COVID.
Beware consumer all OAT tours are packed with filler, freetime, cheap meals, and most the time a NEW inexperienced tour guide with no Plan B.
Book through Viator for a private tour for less money.
User's recommendation: Book through Viator. Free cancellation with full refund.
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